HOSP: caring the carer App design

App for caretakers



Project Description 

HOSP is an App & iWatch collaboration to track patients living at home with a caretaker. HOSP aids both the patient in caretaking, and the caretaker in his/her own health. 

The project came about as a collaboration between Royal College of Art students and Mind Charity for mental health in London, England. The objective was to think about better plans to help the patients 60+ using latest devices. 


User Research & profile

Out team began researching existing ways patients are aided. And we found lots! 

Patient care is a well-established platform, with many designers creating new ways to help the patient in need. It seemed that the patients were already very well taken care of

What we did notice, however, was the lack of mention of the caretakers. Caretakers for older patients at home are his/her spouse, who do not have any training in nursing. 

Surely, the caretakers need caring as well, yet is anyone taking care of them? 
 
Through more research, we found more statistics of the caretakers. 

Caretakers tended to be: 
 - Stubborn (thinks s/he needs to do everything for the patient, alone) 
 - Drained, mentally and physically 
and 
 - Refuses health checkups (I'm not the patient, I'm the caregiver) 

with these characteristics in mind, our team came up with a new way to help both the patient and the caretaker, without interrupting the caretaker's integrity. 


Design Process
User Profile 
There are two users: an end-user(caretaker) and the front user(medical professional). 
The caretaker will be the iWatch user, where s/he can log in details about the patient. The iWatch will also record any health-related noises of the caretaker to make sure that both are being looked after. The iWatch is there to motivate the caretaker in nursing the patient, while the App gathers all the information and sends a comprehensible data analysis to the medical professional. 


User journey 


Wireframe


The Look
Typography

iWatch
Main motivation for the iWatch design was bold, simple and simple. For older users, I wanted to make sure that everything would be clear and logical. 

If possible, the iWatch would speak the options out loud so there would be no need for reading glasses. 



iPhone
the iPhone app will be used by the medical professionals with many patients to look after, so it was important for the interface to begin simply, and elaborate as needed.

In addition, it is people they are looking after, and little touches of humanism, such as the pictures, would help in personifying otherwise cold data. 



Further development
Some reality talks? There are two concerns. 
One is the availability of these products: wearable devices like the iWatch is still a bit... pricier than a watch, and places like Mind Charity will not be able to hand it out like candy, however much they want to help patients. 
The second one is more ethical. HOSP does not consent to collecting the caretaker's data (which will be resolved once we get the consent), and it is truly difficult to help someone who refuses help. I'm sure there will be better ways, and this is the best our team could think of. 

All these issues, however, will the resolved with time and patient, to better care for the patients. 

Copyright 2017 Karen Jiyun Sung. All Rights Reserved.
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